A website chatbot is a program software program designed to run an online chat conversation through either text or voice-to-voice, rather than giving direct human interaction through the use of hands-on contact. In chatrooms, a user can engage in interactive conversations with other members or users, however, when interacting with a bot, one can do so verbally or non-verbally. Chat Bots can be controlled by a computer program that allows the user to enter a specific chatroom; in return, the bot will respond to any questions and requests made by the user. Chat bots work similarly to a real person, as they can respond to messages, ask questions, and seemingly take over the role of a real person in the chatroom.

Chat Bots can be controlled or influenced by users themselves through inputting commands into a text box or by pressing various buttons, which makes for a more realistic experience than just speaking or typing responses to another person's inquiry. In many instances, users are able to control the conversation by speaking or typing specific keywords or phrases into specific chatboxes. This makes for an even more fun experience, since the interaction is more natural and potentially more informative than could ever be accomplished through traditional methods, such as typing. However, some argue that the invention of chat bots or artificial intelligence in general has limited the possible uses of this technology rather than opening new doors.

Natural Language Processing (NLP) is one technology that is being leveraged to help users participate in and contribute to conversations in a website chatbot. Natural Language Processing involves the use of databases and tools that allow users to build conversational relationships based on the patterns and structure of actual conversations. As such, it provides a means for a user to create customized conversations based on a pre-determined topic or question. As an example, if a customer was interested in buying a particular item, a chat bot may automatically pop up a page with that product's information or images and prompt the user to either interact or simply leave a comment. Natural Language Processing is also being used for medical transcription, automated e-mail responses, and other medical-related conversations.

Bot conversational systems can be built for specific purposes. For example, certain kinds of online communities have been built around certain topics or themes. Chat bots can be built to help facilitate conversations in these kinds of online communities. A popular use is for groups of individuals, both new and old, to engage in a conversation around a common topic. The bot keeps track of the discussion and decides whether or not to reply or participate based on the actions of other chat bots or human participants. An added benefit is that the conversation does not break off into a forum-type conversation where there is usually a limit to the number of responses that a single bot can make.

Chat bots can also be built to provide answers to questions. They are useful in situations where a user is not sure of the correct answer or terminology to use in a given conversation. Many new businesses have been built around providing personalized answers to customer's questions based on a database of commonly asked questions or terminology.

In this new age of information and communication technology, all forms of communication need to be considered social. Bot conversations provide answers and solutions to many of the questions people have about their daily lives. There is no longer a need to speak one-on-one with someone to find out the answer to a question. Now all it takes is a simple click of a button to get an immediate response or even a suggestion for further reading.

Unlike some forms of messaging before, chatbot use is not limited to direct one-on-one communications. Some forms of chatbot use can also be used in massaging and relationship building. This allows people who may be far apart to stay in touch, even if they are not physically present in person. The ability to contact others using only a regular computer keyboard has provided the means for many to stay connected to loved ones who live in other parts of the world.

Chat Bots offer a way for businesses to make better use of their time. Using chat bots to help improve customer experience offers a unique way for business owners and managers to focus on more important matters that do not necessarily involve customer care. By using modern technology to provide instant responses, chat bots have become a significant part of the way businesses interact with their customers on a daily basis. New advancements to the way chat bots work have led to a significant increase in customer satisfaction.